Remote Support FAQs

Customers must permit a Technician to use each Rescue function

Customers can choose to terminate the session at any time

All traces of the Customer Applet disappear from the remote PC when the session is finished

Comply with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions